In 2020, Sitel Group is bringing together industry and thought leaders from around the globe, combining our Americas and European events to bring you even more speakers, more knowledge sharing and deeper CX insights  – with even more customer experience Innovation Powered by Emotion

EmpowerCX, our annual industry event dedicated to customer experience (CX) innovation, is back and bigger than ever for 2020. To kick off the new decade, we’re heading to sunny San Diego to continue the customer experience conversation with more speakers, more sessions and more insights than ever before. 

EmpowerCX is about enabling positive change – optimizing customer conversation with a renewed focus on CX strategy, powered by emotional interaction and digital transformation. EmpowerCX connects attendees with industry leaders and customer experience experts to make that change happen. That’s why on June 23-24, 2020, more than 300 senior-level executives from around the globe and across all industries – from banking and financial services to travel, tourism and retail – will arrive in San Diego, California to learn, network and be inspired. 

Building upon an impressive lineup of keynote presentations, EmpowerCX offers a broad range of interactive and actionable breakout sessions with topics covering everything from the omnichannel contact center, data security and employee experience to chatbot development services, speech analytics and technical support

The West Coast’s booming tech scene and innovative spirit makes it a perfect location for our customer experience innovation event. 

Experience San Diego

Known as “America’s Finest City,” San Diego is renowned for its beautiful beaches, idyllic climate and famous attractions. A city rich in experiences, San Diego boasts a world-class zoo, numerous art galleries and museums, a large active naval fleet – the USS Midway, an aircraft-carrier-turned-museum – and of course the Torrey Pines Golf Course. 

Pre-register today

Sitel Group EmpowerCX 2020 will take place on June 23-24 at the InterContinental in San Diego. To stay updated on speakers, sessions and the full agenda, pre-register today. 

Can’t wait until June?

Introducing EmpowerCX Now, a digital event series designed to keep the conversation going around EmpowerCX, Sitel Group’s annual customer experience thought-leadership event. EmpowerCX Now presents stories, podcasts, webinars, industry experts and analyst insights curated around the theme, Innovation Powered by Emotion. Join the conversation using #EmpowerCX on LinkedIn and Twitter!


Martin Wilkinson-Brown

As Chief Marketing Officer (CMO) for Sitel Group, Martin Wilkinson-Brown leads the Global Marketing and Communications team to drive marketing strategies, enhance the group’s go-to-market offerings and provide innovative customer experience management solutions.