Insights|5 Perks and Benefits of Working at Sitel Group®

5 Perks and Benefits of Working at Sitel Group®


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working at sitel
by Sitel staff December 16, 2020 - 3 MIN READ

Joining the Sitel Group® family means more than just starting a new job – it means taking the first step in your career journey. Through our Employee Promise, Learn, Lead & Grow, and benefits like paid training and performance bonuses, we augment our inclusive working environment and company culture with perks we know our people appreciate.

Real Rewards, Real Recognition

Creating the best experiences for our customers starts by building a better employee experience for our people. In a competitive industry such as this one, it’s not about simply attracting and hiring talented  people – it’s about keeping them. That’s why we invest in our employees with opportunities for personal and professional growth, and foster an environment that helps them thrive. 

We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep them healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

Building the Foundation

Working at Sitel Group means stability –  supporting some of the world’s best-loved brands from one of our 120+ offices worldwide  or from the comfort of your home – and endless possibilities to grow your career.

We are committed to helping each person at each level to Learn, Lead & Grow – both personally and professionally. We want our people to know they can continue moving forward with us – over 90% of our current management positions are filled internally via training, development, promotion and clear recognition of talents and capabilities.

But our people don’t need to wait until the potential for a promotion opens up to experience such recognition, to receive rewards for the hard work they undertake each day, or to experience the benefits of choosing to join our family.

1/ Global Reach, Local Rewards

Depending on where you are across our global footprint, we offer competitive rewards and recognition. From performance incentives to an excellent work culture and meal and transportation programs to wellness programs, we support our people in a variety of ways. 

In addition to paid time off and referral bonuses, we also offer competitive rewards and benefits such as performance incentives, subsidized meals and transportation and access to health insurance, as well as our own in-house wellness program. We examine the practices, cultures and attitudes to benefits across all locations to take inspiration and to fine-tune what we offer to our people. 

2/ Employee Discounts 

Thanks to strong partnerships with our clients and our global footprint, our people benefit from a fantastic Employee Discount Program, that offers a wide variety of products and local services at a discount. Aside from the convenience of the perks and discounts members receive, it also helps drive brand advocacy and brings our Sitel family closer to the brands we support.

3/ Wellness & Work-Life Balance

Whether it’s through SitelFit, our global wellness program or or local programs like Be Kind to Your Mind (UK) and All is Well (Philippines), we encourage our people to live their best life  through activity, healthy eating and work-life balance.

4/ Paid Training & Lifelong Learning

We know that for our associates to grow their skills and advance in their career at Sitel, training and knowledge sharing are key. To support the personal and professional growth of our people, we invest in a wide variety of premium training and development programs, led by world-class learning specialists. 

But learning and development isn’t limited to a career path at Sitel. Associates are encouraged and taught to interact and build customer-focused skills, like active listening and empathy, that they can apply to their life-long careers.

5/ Amazing Experiences Today and Tomorrow

We are  in the business of creating amazing experiences for customers –  and for each other. We are committed to helping people maximize their performance, identify their strengths and weaknesses and gain the confidence they need to grow and succeed on their professional journey.

With approximately 93% of our management positions filled internally, we are creating  and developing leaders –  one promotion at a time. Our Leadership and Development programs are designed to educate and reward participants as they continue their journey and take steps towards managing associates. 

Learning and development is a life-long process and why we provide access to a host of on-demand, structured and unstructured modules and courses that can help build on soft- and interpersonal skills or to explore other topics and subjects that inspire and interest. 

Learn more about Sitel Group and join our Talent Community.

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