MAXimize your Career at Sitel Group®
We value open, honest and constructive conversation. We encourage you to speak up - and we listen when you do. Through Sitel® MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group®.
We value open, honest and constructive conversation. We encourage you to speak up – and we listen when you do. Through Sitel® MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group®.
How do you build a culture that encourages and celebrates constructive conversation? How do you create a strategy and value system that moves an organization forward by drawing upon each person’s understanding and expertise to improve processes, tools and technologies? How can a company continue to innovate and stay ahead regardless of the digital disruption that is continually redefining how we do business?
For Sitel Group®, the answer to all of these questions – and many more – is Sitel MAX. Short for My Associate Experience, Sitel MAX is a global virtual community designed by our people, for our people. Built on the pillars of open dialogue and personal and professional development, Sitel MAX is not your average employee feedback program. Through on-going engagement, we capture ideas and innovative approaches and leverage them to ensure that our organization is a place where our people can Learn, Lead & Grow.
The process begins by crowdsourcing and collecting ideas that will shape and drive the future of the company. Launched in October 2019, Sitel MAX has already processed over 1,000 ideas, most of which came directly from contact center agents.
From Ideation to Implementation
Ideas collected are analyzed and ranked according to their feasibility and later are voted on by the Sitel MAX community. Simple innovations, such as coaching or management changes, can be implemented immediately, starting as a pilot and then, once refined, rolled out across the organization.
But there’s more to Sitel MAX than new ideas and employee feedback. It’s about innovation; about looking for new approaches, tools and technologies that make an impact in the employee experience and then bring these innovations together.
We Harness our Experts
Our community is made up of CX experts who know better than anyone else how to take something generic and turn it into something customized to their needs and the company’s future. Whether that’s building on-demand digital learning services, refining and improving digital coaching tools or improving our existing branding and messaging to build an authentic brand.
Making a MAXimum Difference
And while Sitel MAX is truly one of its kind (we are the only organization operating in the BPO industry that has developed and is benefiting from such a platform), it is just one element of our overall approach and dedication to the employee experience. (At Sitel Group, we empower our people, give them a genuine sense of ownership and the ability not only to be heard, but to have a seat at the table and be an active participant in shaping the company’s future.
We can’t claim to be an organization committed to making emotional connections with our clients’ customers if we can’t first build the same type of bonds with the people at the heart of our business that are crucial to our collective success.Learn more about Sitel Group and join our Talent Community.