Insights|10-Step Live Chat and Messaging Best Practice Checklist

10-Step Live Chat and Messaging Best Practice Checklist

Perhaps your brand has made the decision to implement chat and messaging as part of your omnichannel contact center strategy, or you want to improve the customer experience (CX) you deliver through your existing chat and messaging channels. Either way, chat and messaging are increasingly important elements within your CX tool kit.

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by Sitel Staff April 7, 2021 - 3 MIN READ
written by Sitel Staff
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