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|Honoring our Sitel® Heroes on Veterans Day

Honoring our Sitel® Heroes on Veterans Day

Our Listen to Lead & Learn series brings together members of the Sitel Group® community to drive the conversation around diversity and inclusion in the workplace. For the second installment in our series, our veterans share their experience of transitioning back to civilian life.

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by Sitel Staff November 10, 2020 - 3 MIN READ

Our Listen to Lead & Learn series brings together members of the Sitel Group® community to drive the conversation around diversity and inclusion in the workplace. For the second installment in our series, our veterans share their experience of transitioning back to civilian life.

Veterans Day – observed on November 11 each year – is a time for Americans to honor those who served and fought for our country. 

The Meaning of Veterans Day

The date represents the 11th day of the 11th month at the 11th hour in 1918 that World War I came to an end (then known as Armistice Day). In 1954, Congress changed the name to Veterans Day to honor American veterans of all wars. 

At Sitel Group, we honor and celebrate our military community every day. We recognize the commitment it takes to serve and value the unique skills and experience of veterans in the workplace. As a global organization of 90,000, we know our differences are our strengths. For the second article in our Listen to Lead & Learn series, we interviewed three Sitel veterans on how their military experience has shaped who they are today.  

  • Pam Chawgo, Sr. HR Manager 
  • Troy Chawgo, Facilities Manager
  • Jordana Jordan, Quality Manager

Watch the conversation below: 

Life After the Military 

The transition back to civilian life after being in the military proves to be challenging for many service members – especially when it comes to finding and starting a new job. But according to Pam Chawgo, Sr. HR Manager at Sitel Spartanburg, the military prepares you with the skills and tools to excel later in a civilian career. 

Things like work ethic, respect and teamwork – which are instilled on Day 1 of basic training – set you up for success later in life. Troy Chawgo, Facilities Manager at Sitel Spartanburg, emphasizes the importance of the military’s “service before self” mentality and Jordana Jordan, Quality Manager at Sitel Las Vegas,  adds that personal accountability and a ‘can-do’ attitude are what set her up for success in her post-military career. 

From Service Members to Sitel®

The military, like any professional organization, is driven by performance. At Sitel, this means performing for our clients and their customers – making sure that we deliver the best experiences possible every day. 

Leadership training and mentorship are also key aspects of the military that veterans in the workplace bring to an organization. Because military personnel have a constant engagement with training and guidance, they have the understanding that development is a continuous process that is necessary to become effective leaders and mentors. 

The Value of Having Veterans in the Workplace 

Good leadership is key to fostering diversity in the workplace and being a great people manager. Veterans have unique skills and values that make them effective leaders: discipline, integrity, teamwork and dedication. 

With a ‘can-do’ mentality, ability to take initiative and a deep history of camaraderie, veterans possess the personal traits and qualities to be successful leaders at work.  

Serving Those Who Have Served 

Military members encompass some of the same core values that drive our success at Sitel Group: the ability to work in a team, foster a culture of trust, lead by example and be mission-focused. 

We are proud to serve military members (and their families) as they embark on the next phase of their career; with benefits like on-the-job training programs, flexible work options, scholarship opportunities and tuition savings, community partnerships and military spouse benefits. We partner with veteran service organizations and government agencies to provide veterans with the tools and resources to not only find a job, but to create a meaningful career. 

Pam, who started in the organization as an agent four years ago, credits her success to Sitel’s fast-growth and development opportunities. Empowered in her role, she went on to get her PHR certification and is now Senior HR Manager at Sitel. When discussing significant career accomplishments at Sitel, Troy feels pride in how he’s changed the culture of the Facilities team. 

Watch the full conversation here.

written by Sitel Staff
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