All articles
|Customer Experience Efforts for the Insurance Industry

Customer Experience Efforts for the Insurance Industry

Did you know that 47% of consumers want more online interactions with their insurers? Check out our infographic to find out why the insurance industry needs to channel their customer experience efforts.

    Share on
Customer Experience Insurance Industry
by Sitel staff June 3, 2018 - 1 MIN READ

Whether an insurance company guarantees you that “you are in good hands” or that “15 minutes can save you money” on your insurance bill, members of the insurance industry must take customer experience (CX) seriously.

The interactions between insurance providers and customers usually happen during a moment of truth, e.g., when customers are dealing with a frustrating or painful situation such as a health insurance claim after a doctor appointment or a car insurance claim for an accident. During these moments of truth,  it truly comes down to how the claim is handled by the company – within the customer’s journey. In addition, the insurance customer base has gone digital (237 million smartphone users in the U.S in 2018*), and insurance companies should be adapting and embracing these new channels.

Check out our infographic and see why the insurance industry needs to channel their CX efforts.

*statistica.com

Customer Experience Efforts Insurance
Recent posts

Helping Build Resilient Cities (and CX) with Intuit’s Prosperity Hub

Bringing career opportunities to local communities in need – at a time when it’s needed the most.

Read on

10-Step Live Chat and Messaging Best Practice Checklist

Perhaps your brand has made the decision to implement chat and messaging as part of your omnichannel contact center strategy,…

Read on

Picture This: Conversation at HeART

Conversation at heART is a global initiative that aims to inspire, connect and empower Sitel Group® associates through the power…

Read on

World Health Day 2021: Sitel Group® Focuses on Health and Wellbeing

World Health Day is an opportunity to reflect on the efforts taken over the past year to guarantee the safety…

Read on