Insights|Customer Experience Efforts for the Insurance Industry

Customer Experience Efforts for the Insurance Industry

Did you know that 47% of consumers want more online interactions with their insurers? Check out our infographic to find out why the insurance industry needs to channel their customer experience efforts.

    Share on
Customer Experience Insurance Industry
by Sitel staff June 3, 2018 - 1 MIN READ

Whether an insurance company guarantees you that “you are in good hands” or that “15 minutes can save you money” on your insurance bill, members of the insurance industry must take customer experience (CX) seriously.

The interactions between insurance providers and customers usually happen during a moment of truth, e.g., when customers are dealing with a frustrating or painful situation such as a health insurance claim after a doctor appointment or a car insurance claim for an accident. During these moments of truth,  it truly comes down to how the claim is handled by the company – within the customer’s journey. In addition, the insurance customer base has gone digital (237 million smartphone users in the U.S in 2018*), and insurance companies should be adapting and embracing these new channels.

Check out our infographic and see why the insurance industry needs to channel their CX efforts.

*statistica.com

Customer Experience Efforts Insurance
Recent posts

Outsourcing and the Future of Customer Experience Delivery

A new Sitel Group® whitepaper puts forward a bold new blueprint for the future of customer experience (CX) delivery and…

Read on

How to Increase Self-Service Success Rates

How can companies achieve self-service success? The answer lies in usability: a good user experience, powered by effective content, designed…

Read on

Why Successful Technology Companies Focus on Customer Effort

Monitoring and lowering the customer effort score is crucial to delivering the type of customer experience that leads to loyalty.

Read on

Connecting Your Brand Promise to Customer Experience

What is a brand promise, how do you write one and why is a pledge that an organization makes about…

Read on