All articles
|The Future of Contact Center Associates

The Future of Contact Center Associates

Will the growing capabilities of artificial intelligence (AI) mean that people are no longer needed, or will the march of technology lead to a new breed of super-agent?

    Share on
Contact center agent of the future
by Sitel staff May 7, 2019 - 3 MIN READ
Recent posts

Why Perfection is the Enemy of Innovation in CX

A focus on perfection may actually be stopping organizations from delivering on their brand promise.

READ ON

EmpowerCX 2020: How Sitel Group® Passed the COVID-19 Stress Test

At EmpowerCX 2020, Sitel Group® President and CEO Laurent Uberti underlined the importance of continued investment in creating new customer…

READ ON

Learn, Lead & Grow with Sitel Group®

Our new Employee Value Proposition (EVP), Learn, Lead & Grow, was developed in partnership with our people, for our people.

READ ON

Sitel® Philippines in Bloom: the Educational Alchemy of Sitel Academy

From a simple aim of giving back to the local community to a nationwide, nationally recognized and celebrated training initiative,…

READ ON