Sitel Group Staff - March 30, 2018
The ATAWAD concept – AnyTime, AnyWhere, on Any Device – isn’t a new age acronym or abbreviation that was just created yesterday. It is the ability to work from anywhere, anytime and on any device. Organizations spanning every industry have implemented some form of ATAWAD.
In recent years, 68 percent of job seekers, who are millennials, have said that an option to work remotely would greatly increase their interest in specific employers. And remote workers are often more engaged with colleagues and supervisors. As a business model, it has decreased real estate costs and overhead, and reduced attrition.
But the implications of ATAWAD go beyond remote employees and corporate savings; it can also impact an employee’s learning capabilities.
How ATAWAD Drives Continuous Training and Delivers Better Learning Outcomes
The power of mobile technologies, and the way today’s agents interact with such devices, have given rise to social learning and training outside the previous model of classroom training. We’ve broken down each aspect of ATAWAD to show you how each can impact your agent’s learning capabilities.
ATAWAD is an essential component of shortening the learning curve and driving new employees to the call center floor in a quicker timeframe. It is also one of Learning Tribe’s Top 10 Learning & Development Trends.
For additional information on ATAWAD and to explore the other Learning and Development Trends, download Learning Tribe’s infographic on 10 Learning Trends for 2018.