All articles
|Sitel Group’s 10 Most Popular Blog Articles for 2018

Sitel Group’s 10 Most Popular Blog Articles for 2018

Sitel Group’s Top 10 blog articles from 2018 prove that technology, trust and emotion continue to drive the CX industry, dictating its trends and shaping its future.

    Share on
Sitel Group 10 most popular blog articles for 2018
by Sitel staff December 30, 2018 - 1 MIN READ

This year has certainly been one of change in customer experience (CX) management, yet the ideas of technology, trust and emotion remain constant.

From the launch of the general data protection regulation (GDPR) in Europe and the growing popularity of voice assistants for connecting consumers with companies, to the growing realization that CX is a crucial investment for organizations that want to get ahead of the competition; Sitel Group’s Top 10 blog articles from 2018 prove that technology, trust, and emotion continue to drive the CX industry, dictating its trends and shaping its future.  

  1. The GDPR: an opportunity for brands to build a trust-based relationship
  2. Retail Trends 2018: The five trends set to shape retail this year
  3. 2020 Trends: A look to Our customer Experience Future
  4. How Voice Assistants are changing our daily lives
  5. Why investing in CX makes economic sense
  6. Why Amazon Skills arbitration will help your business be heard
  7. From Customer Experience to Customer Emotion
  8. How car Companies are Making the Customer care connection
  9. No Trust, No Business: Hub Forum 2018 Makes the future of commerce clear
  10. Why You Must Focus on Employee Engagement to deliver Better Customer Experience
Recent posts

Speech Analytics for Agent Performance

Sitel Speech Analytics for Agent Performance gives your agents the tools, support and guidance they need to improve their performance,…

READ ON

Don’t Miss EmpowerCX NOW Bitesize: A Sitel Group LinkedIn Live Series

Welcome to a new easy- to-digest series on the future of customer experience (CX) delivery.

READ ON

Following Coronavirus, How Can You Leverage Technology to Enhance Customer Experience?

As the impact of the coronavirus continues to affect brands and consumers alike, which technologies and digital services will help…

READ ON

MAXhubs: Welcome to the Contact Center of the Future

The contact center of the future is not only about leveraging the latest technologies and digital solutions - it’s a…

READ ON