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Analysts

Explore trends and data-driven insights on Sitel Group and the future of CX from top industry analysts whose influence, knowledge and expertise are some of the strongest validations in our industry.

News - October 22, 2020

Sitel Group® is Recognized as Leader in AI, Analytics, Automation and More in ISG’s Provider Lens™ Reports

Blog

Transformation to the MAX: the Sitel Group® Vision of Employees Shaping the Future of Customer Experience

Reports

Sitel Group® is Recognized as a Leader by ISG in AI & Analytics and Digital Operations

Reports

Sitel Group® is Recognized by ISG as the Leading Provider for Automation, Digital and CX Services

customer analytics
Blog

Customer Analytics: This Time It’s Personal

Reports

Making the Case for Customer Care in Nicaragua

Videos

Sitel Nicaragua Overview with Frost & Sullivan’s Juan Manuel Gonzalez

Reports

Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019

Videos

What’s the Future of AI and the Contact Center Agent?