Insights|

Analysts

Explore trends and data-driven insights on Sitel Group and the future of CX from top industry analysts whose influence, knowledge and expertise are some of the strongest validations in our industry.

Blog

Transformation to the MAX: Sitel’s Vision of Employees Shaping the Future of Customer Experience

Reports

Sitel Group® is Recognized as a Leader by ISG in AI & Analytics and Digital Operations

Reports

Sitel Group® is Recognized by ISG as the Leading Provider for Automation, Digital and CX Services

customer analytics
Blog

Customer Analytics: This Time It’s Personal

Reports

Making the Case for Customer Care in Nicaragua

Videos

Sitel Nicaragua Overview with Frost & Sullivan’s Juan Manuel Gonzalez

Videos

What’s the Future of AI and the Contact Center Agent?

Videos

Where Will AI Go in the Next Three to Five Years?

Videos

What does the Agent of the Future Look Like?