People-Centric Response to COVID-19

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U.S. Top Military Friendly® Employers by VIQTORY

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2021 People & Community

Best Company for Diversity

Sitel Group is No. 12 among the Top 100 highest-rated Companies for Diversity in 2021, according to anonymous feedback from employees of color on Comparably.com over the past 12 months. This distinction is segmented into two ranked lists: Top 100 Large companies (more than 500 employees) and Top 50 Small/Mid-Size companies (500 employees or fewer).
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2021 Innovation

Innovator

The winner of Centrical's Innovator category award, Sitel Group, thinks outside the box. They use the Centrical platform in truly unique ways to serve their business. They are amazing, too, at finding creative ways to inspire their employees to succeed.
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2021 Innovation

Company of the Year

Sitel Group® won ‘Company of the Year’ award at the Business Intelligence Group’s BIG Award for Business, which rewards leading companies, products and people in their respective industries.
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2021 Performance Capability

Best Pan-European Contact Centre – Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 People & Community

Great Place to Work (Large) – Sitel® Serbia

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Best Outsourcing Partnership (Small) – Panasonic & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Improvement Programme – Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Management of Peak Demand – John Lewis Partnership & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Best Supporting Team (Colleague) – Sitel® Portugal

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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