Leader in Diversity

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U.S. Top Military Friendly® Employers by VIQTORY

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2020 Sales & Customer Service

Customer Service Training Team of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.
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2020 Performance Capability

Contact Center or Customer Service Outsourcing Provider of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Bronze Stevie Award.
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2019 Performance Capability

Leader in the Gartner Magic Quadrant TM for 7 consecutive years

Gartner’s Magic Quadrant for customer management business process outsourcing services evaluates key service providers in an evolving growth market. Sourcing and vendor management leaders need to know what differentiates these providers in a rapidly changing market.
2019 Performance Capability

CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
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2019 Performance Capability

Top 15 Technology Services Provider

Sitel Group was among the leading providers in the Breakthrough 15 category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the 3Q 2019 Global ISG Index™.
2019 People & Community

Customer Contact Center West CC ‘Work Hard, Play Hard’

In 2019, Sitel Group won this award - in recognition for Excellence in Company Culture - for the second consecutive year. The CC Awards are the “People’s Choice Awards” of the customer service industry, rewarding excellence and outstanding achievement among practitioners and service providers across a broad range of categories.
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2019 Performance Capability

Leader in Contact Center Outsourcing

CRM Magazine named Sitel Group a Leader in Contact Center Outsourcing among its 2019 CRM Service Awards.
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2019 Sales & Customer Service

Contact Center Oursourcing Provider of the Year (Bronze)

Stevie Awards - Contact Center Outsourcing Provider of the Year (Sitel Group) (Bronze)
2019 Innovation

CX Excellence Award for Best Cloud Implementation

Sitel Group won the 2019 NICE inContact CX Excellence Award for Best Cloud Implementation at their conference, Interactions 2019. This award recognizes companies demonstrating exceptional results and leadership in implementing NICE and NICE inContact solutions to achieve business goals, reduce costs and develop best practices. Sitel Group was recognized for their Sitel OmniPlatform+ product and their implementation with AON.