People-Centric Response to COVID-19

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U.S. Top Military Friendly® Employers by VIQTORY

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2022 Performance Capability

Leader & Star Performer in Everest Group CXM Services PEAK Matrix® Assessment in EMEA

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. Everest Group selects Star Performers based on the relative YoY improvement on the PEAK Matrix.
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2022 Performance Capability

Leader in Everest Group CXM Services PEAK Matrix® Assessment in the Americas

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.
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2022 People & Community

Impact Star Award

This award recognizes the hiring impact that was made through implementing HireVue’s technology.
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2022 People & Community

Gold 2022 Stevie® Winner for Employer of the Year

Sitel Group was named the winner of a Gold Stevie® Award in the Employer of the Year category for Business & Professional Services in the seventh annual Stevie Awards for Great Employers.
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2022 Innovation

Innovation in Customer Service

Sitel Group was named a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards for Innovation in Customer Service. These prestigious global awards recognize individuals, teams and departments within organizations. Sitel Group was selected for its success in developing Zee, the world’s first digital eyewear assistant, for Zenni, the world’s largest online eyewear retailer.
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2022 Performance Capability

Frost & Sullivan’s 2022 Latin American Competitive Strategy Leadership Award in the CX Outsourcing Services Industry

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company.
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2022 Performance Capability

No. 5 | Everest Group BPS Top 50™

The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
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2022 People & Community

CSR Program of the Year

Sitel Group was awarded a Bronze Stevie® Award in the Corporate Social Responsibility (CSR) Program of the Year category in The 20th Annual American Business Awards®. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
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2022 People & Community

COVID-19 Response: Most Exemplary Employer

The Asia-Pacific Stevie® Awards are an international business awards competition that are open to all organizations in the 29 nations of the Asia-Pacific region. The focus of the awards is on recognizing innovation in all its forms. Sitel Philippines, Pasig City NCR, Philippines was the recipient of the Gold Stevie Award for this category for its COVID-19 response.