Leader in Diversity

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U.S. Top Military Friendly® Employers by VIQTORY

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2020 People & Community

People Management; Innovation and Technological Solutions

Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards. Sitel® Brazil earned the highest accolade – the Gold Award.
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2020 Sales & Customer Service

For Process Innovation; and Product and Customer Service Innovation

Sitel Group® Wins Big at Brazil’s Most Prestigious Customer Relationship Awards. Sitel® Brazil received Silver Awards
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2020

Excellence in Relationship Management

The GSA Professional Awards recognize talent in outsourcing and shared services through a variety of accolades showcasing individuals and functional teams.
2020 Performance Capability

Leader in AI, Analytics, Automation

Sitel Group® is honored as the leading provider for automation, digital and customer experience services in ISG’s Archetype Report and a leader for AI & analytics and digital operations in ISG’s global report.
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2020 Performance Capability

Best of The Global Outsourcing 100® List

For a 14th consecutive year, Sitel Group® was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, which recognizes the world’s best outsourcing service providers and advisors.
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2020 Sales & Customer Service

Customer Service Training Product of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.
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2020 Sales & Customer Service

Customer Service Training Team of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Gold Stevie Award.
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2020 Performance Capability

Contact Center or Customer Service Outsourcing Provider of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Bronze Stevie Award.
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2019 Performance Capability

Leader in the Gartner Magic Quadrant TM for 7 consecutive years

Gartner’s Magic Quadrant for customer management business process outsourcing services evaluates key service providers in an evolving growth market. Sourcing and vendor management leaders need to know what differentiates these providers in a rapidly changing market.