2022 Innovation

Innovation in Customer Service

Sitel Group was named a Gold-Award winner in the 9th Annual 2022 Sales, Marketing, Customer Success, and Operations Awards for Innovation in Customer Service. These prestigious global awards recognize individuals, teams and departments within organizations. Sitel Group was selected for its success in developing Zee, the world’s first digital eyewear assistant, for Zenni, the world’s largest online eyewear retailer.
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2022 Performance Capability

Frost & Sullivan’s 2022 Latin American Competitive Strategy Leadership Award in the CX Outsourcing Services Industry

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company.
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2022 Performance Capability

No. 5 | Everest Group BPS Top 50™

The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
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2022 People & Community

CSR Program of the Year

Sitel Group was awarded a Bronze Stevie® Award in the Corporate Social Responsibility (CSR) Program of the Year category in The 20th Annual American Business Awards®. The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
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2022 People & Community

COVID-19 Response: Most Exemplary Employer

The Asia-Pacific Stevie® Awards are an international business awards competition that are open to all organizations in the 29 nations of the Asia-Pacific region. The focus of the awards is on recognizing innovation in all its forms. Sitel Philippines, Pasig City NCR, Philippines was the recipient of the Gold Stevie Award for this category for its COVID-19 response.
2022 People & Community

Best Operations Teams (No. 1)

Sitel Group was ranked No. 1 on Comparably’s Best Operations Teams list which is derived from sentiment ratings provided by current employees in operations departments who anonymously rated their employers on Comparably.com over the past 12 months. Nearly 20 different workplace culture categories were measured, from compensation, leadership, and co-workers to work-life balance, professional development opportunities, and perks and benefits.
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Sitel Group is ranked No. 15 in Comparably’s Best HR Teams list which is derived from sentiment ratings provided by current employees in HR departments who anonymously rated their employers on Comparably.com over the past 12 months. Nearly 20 different workplace culture categories were measured, from compensation, leadership and co-workers to work-life balance, professional development opportunities, and perks and benefits.
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2022 People & Community

Best Global Culture

Comparably’s annual Best Global Company Culture list highlights the highest-rated workplace cultures of large companies (more than 500 employees) with an international footprint. Ratings are derived from current employes who provided anonymous feedback on Comparably.com within the past 12 months. Nearly 20 different workplace culture categories were measured, from compensation, leadership and work-life balance to professional development opportunities, and perks and benefits. All ratings were provided from March 2021 through March 2022, making this list especially relevant for job seekers looking for opportunities to work in different international locations during a time when flexible and remote work are more desired than ever.
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2022 People & Community

Best Company Outlook

Ranked No. 19, Sitel Group is among the highest-rated organizations with the Best Company Outlook in 2022, according to anonymous employee feedback submitted to Comparably.com over the past 12 months. Rankings are derived from sentiment ratings provided by current employees about how confident they feel about the future success of their company and how likely they are to recommend working there to a friend (referred to as an eNPS or employee Net Promoter Score).
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