2022 Performance Capability

Best New Contact Centre (Sitel® Spain) & Most Effective Automation Implementation (Sitel® Portugal)

The European Contact Centre & Customer Service Awards (ECCCSAs) 2022 were held on November 22, 2022 in London. Sitel Group received a record 15 nominations over 12 categories spanning operational excellence, employee experience and customer experience. The annual ECCCSAs, now in its 22nd year, is the longest-running and largest awards programme in the customer contact industry. This industry landmark event saw representation from across 32 countries.
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2022 People & Community Performance Capability

Best Supporting Team Customer (Sitel® Portugal) & Most Effective Application of Technology (Ovo & Sitel® UK)

The European Contact Centre & Customer Service Awards (ECCCSAs) 2022 were held on November 22, 2022 in London. Sitel Group received a record 15 nominations over 12 categories spanning operational excellence, employee experience and customer experience. The annual ECCCSAs, now in its 22nd year, is the longest-running and largest awards programme in the customer contact industry. This industry landmark event saw representation from across 32 countries.
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2022 People & Community

Top Workplace in Asia

The Asia Corporate Excellence & Sustainability Awards (ACES) is one of the most prestigious accolades that recognises inspiring leaders and sustainability advocates cross-industry and across Asia. Sitel Philippines was recognized as one of the Top Workplaces in Asia.
2022 People & Community

Outstanding Leader in Asia

The Asia Corporate Excellence & Sustainability Awards (ACES) is one of the most prestigious accolades that recognizes inspiring leaders and sustainability advocates cross-industry and across Asia. Ravi Iyengar was recognized as one of the Outstanding Leaders in Asia.
2022 Innovation

BPO Partner of the Year

CallMiner named Sitel Group BPO Partner of the Year for the second consecutive year at the LISTEN 2022 Awards. Winners of the LISTEN 2022 Awards, including BPO Partner of the Year, were revealed during CallMiner’s LISTEN 2022 annual customer conference, which brings together top organizations using and benefiting from speech, text and customer experience analytics. Sitel Group was selected for its outstanding use of CallMiner’s platform to improve both the customer and employee experience while committing to true partnership.
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2022 Performance Capability

Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports

Sitel Group was recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Contact Center – Customer Experience Services 2022 Quadrant and Archetype reports.
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2022 People & Community

Leader in Diversity 2023

The Financial Times-Statista ranking of Europe’s Diversity Leaders is based on independent surveys of more than 100,000 employees across the continent. They were given the chance to evaluate their own employer’s diversity and inclusion practices and to give their perception of those adopted by other prominent employers in their respective industries.
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2022 People & Community

U.S. Top Military Friendly® Employer by VIQTORY

For the third consecutive year, Sitel Group was named a 2023 Military Friendly® Employer by VIQTORY, an organization that connects members of the military with employers across the U.S. As part of the award, Sitel Group has also been recognized as a 2023 Military Spouse Friendly® Employer.
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2022 People & Community

Circle of Excellence, Top Employer of the Year Category

Sitel Philippines was an awardee of the Circle of Excellence for the Reed Elsevier Philippines Top Employer of the Year.
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