About
About
As a global leader in CX management, we deliver more than 4.5 million experiences every day.
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Our Mission
Our Values
Operational Excellence
Associate Engagement
Associate Engagement
Empowered Voices
Customer Testimonials
Call Center Security and Risk Management
Corporate Social Responsibility
Corporate Social Responsibility
Diversity and Inclusion
Facts, Figures and Locations
People Leading our Teams
Recognition & Awards
Approach
Approach
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Create a Consistent Brand Experience
Manage Data Security and Compliance
Drive Efficiency in Contact Resolution
Train and Upskill Staff
Uncover What Your Customers Want
Measure and Manage Your Contact Center Work
Solutions
Solutions
EXP+™️ creates a robust ecosystem around your individual business needs by harnessing the power of four connected product families.
Discover Exp+
Discover Exp+
Discover EXP+
Unlock the power of your people with award-winning learning and development solutions.
More about EXP+ Empower
Learning Design and Development
Learning Technologies
Training Delivery
Learning Delivery as a Managed Service
Contact center services powered by data-driven customer understanding.
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Contact Center Services
Specialist Support Services
First Party Collections
Interaction Analytics for Agent Performance
Contact Center Technologies
Security and Fraud Detection
Work at Home Solutions
Uncover insights from across your data sources to drive enterprise-wide decision making.
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Voice of the Customer
Customer Analytics
Consulting Services
Digital experiences created by data-driven and AI-enabled self-service and automation.
More about EXP+ Evolve
Chatbots
Interactive Voice Response
Automation
Industries
Industries
Your industry is our expertise.
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Banking & Financial Services
Telecoms
Retail
Travel & Hospitality
Technology
Government
Utilities
Manufacturing
Healthcare
Insurance
Media & Entertainment
Insights
Insights
Stay on top of CX-related news, blogs, white papers, client stories – and more.
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Blog
Resources
White Papers
eBooks
Videos
Reports
Data Sheets
All Resources
Client Stories
Events & Webinars
Events
Webinars
LinkedIn Live
Analysts
Newsroom
Glossary
Contact
Contact
Talk to our experts – we are here to help.
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Careers
Careers
Career at Sitel
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Careers
Careers
Learn, Lead & Grow. Join the #SitelLife today.
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Our Global Presence
Our global footprint makes us one of the few true global players in the industry. We’re present in North American, European and Asian markets.
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Sitel UK (English)
Sitel France (Français)
Sitel Germany (Deutsch)
Sitel Spain (Español)
Sitel Brazil (Portuguese)
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About
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Recognitions
2017
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2021
2020
2019
2018
All categories
Innovation
People & Community
Performance Capability
Sales & Customer Service
2017
People & Community
Performance Capability
IAOP Global Outsourcing 100
IAOP – Global Outsourcing 100 for 12 consecutive years
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2017
Innovation
Training magazine Top 125
Training Top 125
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