2021 Performance Capability

2021 Fortress Cyber Security Award

Sitel Group® won the Business Intelligence Group (BIG) 2021 Fortress Cyber Security Awards in the Data Protection category. The industry awards program sought to identify and reward the world’s leading companies and products that are working to keep data and electronic assets safe amongst a growing threat from hackers.
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2020 Performance Capability

Outsourced Contact Centre of the Year for Sitel® Serbia

In its 20th year, the ECCCSAs is the longest-running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
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2020 Performance Capability

Leader in AI, Analytics, Automation

Sitel Group® is honored as the leading provider for automation, digital and customer experience services in ISG’s Archetype Report and a leader for AI & analytics and digital operations in ISG’s global report.
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2020 Performance Capability

Best of The Global Outsourcing 100® List

For a 14th consecutive year, Sitel Group® was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, which recognizes the world’s best outsourcing service providers and advisors.
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2020 Performance Capability

Contact Center or Customer Service Outsourcing Provider of the Year

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Sitel Group was awarded a Bronze Stevie Award.
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2019 Performance Capability

Leader in the Gartner Magic Quadrant TM for 7 consecutive years

Gartner’s Magic Quadrant for customer management business process outsourcing services evaluates key service providers in an evolving growth market. Sourcing and vendor management leaders need to know what differentiates these providers in a rapidly changing market.
2019 Performance Capability

CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
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2019 Performance Capability

Top 15 Technology Services Provider

Sitel Group was among the leading providers in the Breakthrough 15 category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the 3Q 2019 Global ISG Index™.
2019 Performance Capability

Leader in Contact Center Outsourcing

CRM Magazine named Sitel Group a Leader in Contact Center Outsourcing among its 2019 CRM Service Awards.
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