2019 Performance Capability

Leader in the Gartner Magic Quadrant TM for 7 consecutive years

Gartner’s Magic Quadrant for customer management business process outsourcing services evaluates key service providers in an evolving growth market. Sourcing and vendor management leaders need to know what differentiates these providers in a rapidly changing market.
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2019 Performance Capability

CCW Excellence Awards

The CCW Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. The awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.
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2019 Performance Capability

Top 15 Technology Services Provider

Sitel Group was among the leading providers in the Breakthrough 15 category for the Americas region based on annual contract value (ACV) won over the last 12 months, according to the 3Q 2019 Global ISG Index™.
2019 Performance Capability

Leader in Contact Center Outsourcing

CRM Magazine named Sitel Group a Leader in Contact Center Outsourcing among its 2019 CRM Service Awards.
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2019 Performance Capability

Global Outsourcing 100

For the 14th consecutive year, Sitel Group was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.
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2019 Performance Capability

CRM Magazine names Sitel a Leader in Contact Center Outsourcing

CRM Magazine named Sitel Group a Leader in Contact Center Outsourcing among its 2019 CRM Service Awards.
2018 Performance Capability

IAOP Global Outsourcing 100

For the 13th consecutivve year, Sitel Group was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP.
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IAOP – Global Outsourcing 100 for 12 consecutive years
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