2022 Performance Capability

Best New Contact Centre (Sitel® Spain) & Most Effective Automation Implementation (Sitel® Portugal)

The European Contact Centre & Customer Service Awards (ECCCSAs) 2022 were held on November 22, 2022 in London. Sitel Group received a record 15 nominations over 12 categories spanning operational excellence, employee experience and customer experience. The annual ECCCSAs, now in its 22nd year, is the longest-running and largest awards programme in the customer contact industry. This industry landmark event saw representation from across 32 countries.
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2022 People & Community Performance Capability

Best Supporting Team Customer (Sitel® Portugal) & Most Effective Application of Technology (Ovo & Sitel® UK)

The European Contact Centre & Customer Service Awards (ECCCSAs) 2022 were held on November 22, 2022 in London. Sitel Group received a record 15 nominations over 12 categories spanning operational excellence, employee experience and customer experience. The annual ECCCSAs, now in its 22nd year, is the longest-running and largest awards programme in the customer contact industry. This industry landmark event saw representation from across 32 countries.
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2022 Performance Capability

Leader in ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports

Sitel Group was recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Contact Center – Customer Experience Services 2022 Quadrant and Archetype reports.
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2022 Performance Capability

Leader & Star Performer in Everest Group CXM Services PEAK Matrix® Assessment in EMEA

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. Everest Group selects Star Performers based on the relative YoY improvement on the PEAK Matrix.
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2022 Performance Capability

Leader in Everest Group CXM Services PEAK Matrix® Assessment in the Americas

The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.
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2022 Performance Capability

Frost & Sullivan’s 2022 Latin American Competitive Strategy Leadership Award in the CX Outsourcing Services Industry

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company.
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2022 Performance Capability

No. 5 | Everest Group BPS Top 50™

The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
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2022 Performance Capability

Best of The Global Outsourcing 100® List

For the 16th consecutive year, Sitel Group® was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, which recognizes the world’s best outsourcing service providers and advisors.
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2021 Performance Capability

Top 15 Sourcing Standout

Sitel Group has been named a Top 15 Sourcing Standout by Information Services Group (ISG), a leading global technology research and advisory firm. Now in its 76th consecutive quarter, the ISG Index™ provides an independent quarterly review of the latest sourcing industry data and trends.