2021 Performance Capability

Top 15 Sourcing Standout

Sitel Group has been named a Top 15 Sourcing Standout by Information Services Group (ISG), a leading global technology research and advisory firm. Now in its 76th consecutive quarter, the ISG Index™ provides an independent quarterly review of the latest sourcing industry data and trends.
2021 Performance Capability

Best Pan-European Contact Centre – Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Best Outsourcing Partnership (Small) – Panasonic & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Improvement Programme – Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Management of Peak Demand – John Lewis Partnership & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Best Supporting Team (Colleague) – Sitel® Portugal

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Everest Group BPS Top 50™

The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
2021 Performance Capability

Leader in Everest Group CXM Services PEAK Matrix® Assessment

This marks the ninth consecutive year the BPO has received this prestigious recognition. The Everest Group PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers.
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2021 Performance Capability

2021 Fortress Cyber Security Award

Sitel Group® won the Business Intelligence Group (BIG) 2021 Fortress Cyber Security Awards in the Data Protection category. The industry awards program sought to identify and reward the world’s leading companies and products that are working to keep data and electronic assets safe amongst a growing threat from hackers.
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