2022 Performance Capability

Frost & Sullivan’s 2022 Latin American Competitive Strategy Leadership Award in the CX Outsourcing Services Industry

Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees for each award category before determining the final award recipient. The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated company.
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2022 Performance Capability

No. 5 | Everest Group BPS Top 50™

The Everest Group BPS Top 50™ is a global list of the 50 largest third-party providers, based on their Business Process Services (BPS) revenues and year-on-year growth. BPS is also referred to as Business Process Outsourcing (BPO). Inaugurated in 2015, Everest Group publishes this list every year.
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2022 Performance Capability

Best of The Global Outsourcing 100® List

For the 16th consecutive year, Sitel Group® was recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, which recognizes the world’s best outsourcing service providers and advisors.
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2021 Performance Capability

Top 15 Sourcing Standout

Sitel Group has been named a Top 15 Sourcing Standout by Information Services Group (ISG), a leading global technology research and advisory firm. Now in its 76th consecutive quarter, the ISG Index™ provides an independent quarterly review of the latest sourcing industry data and trends.
2021 Performance Capability

Best Pan-European Contact Centre – Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Best Outsourcing Partnership (Small) – Panasonic & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Improvement Programme – Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Most Effective Management of Peak Demand – John Lewis Partnership & Sitel Group®

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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2021 Performance Capability

Best Supporting Team (Colleague) – Sitel® Portugal

The annual European Contact Centre & Customer Service Awards (ECCCSAs), now in its 21st year, is the longest-running and largest awards programme in the customer contact industry, which recognizes organisations across Europe that are leading the way in delivering exceptional service to customers.
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