Sitel Staff
Recent posts

Now is the Time to Act: COVID-19 Impact on Consumer Behavior and Expectations

COVID-19 has put consumer expectations temporarily on hold meaning there is a huge opportunity for businesses to take action and…

Speech Analytics for Agent Performance

Sitel Speech Analytics for Agent Performance gives your agents the tools, support and guidance they need to improve their performance,…

Don’t Miss EmpowerCX NOW Bitesize: A Sitel Group LinkedIn Live Series

Welcome to a new easy- to-digest series on the future of customer experience (CX) delivery.

Sitel MAXhubs: Join the Club

MAXhubs are a global network of contact centers that cater to our employees’ well-being and create a real sense of…

The Pathway to Collections Success

Creating customized customer treatment paths is key not only to prioritizing collections by value at risk, but it is also…