Sitel Staff
Recent posts

10-Step Live Chat and Messaging Best Practice Checklist

Perhaps your brand has made the decision to implement chat and messaging as part of your omnichannel contact center strategy,…

Why Live Chat and Messaging Should be Part of Your Customer Service Strategy

Adopting chat or messaging as part of an omnichannel customer experience (CX) strategy is key in meeting your customers’ growing…

2021 CX Trends Explored and Debated

The latest Sitel Group® EmpowerCX Spotlight Series Webinar explores the top-line trends that will drive the customer experience (CX) over…

Celebrating International Women’s Day at Sitel Group®

To mark International Women’s Day on March 8, we sat down with four female Sitel Group® leaders.

3 Plays to Build Your Brand’s Fandom Like the Pros

Sports teams wrote the playbook on brand loyalty. Here’s what organizations can learn from them to turn customers into lifelong…