Recent posts

Conversation at HeART Barranquilla: The Writing Is on the Wall

For the latest in our ongoing series of artworks created through our Conversation at HeART initiative, Colombian urban art collective…

10-Step Live Chat and Messaging Best Practice Checklist

Perhaps your brand has made the decision to implement chat and messaging as part of your omnichannel contact center strategy,…

Why Live Chat and Messaging Should be Part of Your Customer Service Strategy

Adopting chat or messaging as part of an omnichannel customer experience (CX) strategy is key in meeting your customers’ growing…

2021 CX Trends Explored and Debated

The latest Sitel Group® EmpowerCX Spotlight Series Webinar explores the top-line trends that will drive the customer experience (CX) over…

Celebrating International Women’s Day at Sitel Group®

To mark International Women’s Day on March 8, we sat down with four female Sitel Group® leaders.