Ryan Maund|Expert

Ryan Maund

Chief Product and Innovation Officer at Sitel Group

Ryan is a seasoned executive of fortune 500 companies with experience spanning telecommunications, banking, retail, and insurance. He has led large business units spanning operations, marketing, product, M&A, and analytics functions.

Most recently, serving as Senior Vice President, Customer Operations, Loyalty, and Artificial Intelligence at Bell Canada, Ryan led the residential, wireless and small business teams. Under his leadership, Bell’s Customer Operations team achieved impressive milestones and financial results: delivering 40+% improvements to customer care key metrics, double digit customer churn gains, increasing the adoption of online self-serve by 400+%, and winning the JD Power award for customer service four times.  Ryan also created several organizational functions such as business intelligence & artificial intelligence and started two subsidiary companies including a 5000 team member organization in Asia. 

Prior to Bell, Ryan served at roles of increasing seniority at Telus, CIBC, and Bain & Company.  Mr. Maund holds an HBA in Business from Ivey Business School at Western University and is on the Smith School of Business (Queen’s University) Masters in Analytics Advisory Board.

Recent posts

Your Platform for Growth – Introducing EXP+™

EXP+™, the Enterprise Experience Platform from Sitel Group® is a flexible solution with complete cloud capability, designed to simplify the…