As Chief Operating Officer (COO) for Sitel Group’s Philippines, India, Australia & New Zealand operations, Ravi Iyengar is responsible for all aspects of operations in the Asia Pacific region. Ravi was promoted into this role in 2019 after leading Sitel India since 2011 where he led the country to a Center of Excellence for the group with strong and balanced results across Financials, People Metrics and Client KPI Performance. Under his leadership, India, the Philippines, Australia and New Zealand are working together to form a strong Asian footprint and drive a high-performance, people-centric culture in the region.
Ravi joined Sitel in 2011, and in his current role he’s responsible for operations across the group’s APAC locations. Previously, Ravi was COO – India, developing India into a Center of Excellence, with strong performance and development in the areas of talent management, learning and retention.
Ravi’s experience spans 29 years in the IT & ITeS industry across India and the Philippines. Prior to joining Sitel, Ravi was the CRM delivery leader for IBM Global Process Services in Bangalore; responsible for diverse verticals like BFSI, Utilities and Telecom. Ravi is based out of Manila, Philippines.