Customer experience strategist with over 23 years of experience in business process outsourcing (BPO), business development, CX analytics and client relationship management.
Currently managing a wide, global account portfolio at Sitel Group; responsible for driving an enhanced digital customer experience strategy and leading account management, technology optimization and CX analytics for clients in the banking and fintech industries.
Prior to Sitel Group, I was Vice President of Business Development at Teleperformance. In my role, I was responsible for developing and implementing new business sales opportunities for global contact center clients across the customer care, technical support and analytics industries.
I have experience managing complex outsourcing initiatives and digital optimization strategies for Fortune 500 companies around the globe; with a focus on financial services, fintech, banking, retail and telecommunications industries.