Matt Fry
VP, Customer Experience (CX) Strategy at Sitel Group
Recent posts

Digital Transformation in Banking Is Key to Winning the Customer Experience Battle

FinTechs have disrupted the traditional financial services model, but despite the competition, banks can still attract and win customers by…

What Is the Future of Car Dealerships?

It’s time to harness customer data, invest in training and disrupt the car dealership experience in line with changing customer…