Martin Wilkinson-Brown
Chief Marketing Officer (CMO)

As Chief Marketing Officer (CMO) for Sitel Group, Martin Wilkinson-Brown leads the Global Marketing and Communications team to drive marketing strategies, enhance the group’s go-to-market offerings and provide innovative customer experience management solutions.

Prior to becoming CMO, Martin was the vice president of Global Marketing and Communications and has held numerous roles within the company since joining over 17 years ago. His expertise spans Operations, Learning & Development, Process Improvement and more.

Martin studied Glass, Architectural Glass & Ceramics at the University of Sunderland in the United Kingdom. He is based out of the group’s global HQ in Miami.

Recent posts

A COVID-19 CX Trend: Online Communities Come of Age

Consumers are rapidly changing the way they interact with established social networks. Organizations that have their own dedicated communities could…

Why Your CX Is Never Lost in Translation

To mark the United Nations International Mother Language Day, we’re taking a trip around our global network of offices to…

2020 CX Trends: Connecting Beyond Compliance

The companies that will benefit most from the exponential growth in customer data will be those that go beyond compliance…

Sitel Group’s Top 10 Blog Articles of 2019

Our annual analysis of the Sitel blog shows that the industries and business sectors most popular with our readers over…

Save the Date for EmpowerCX 2020

In 2020, Sitel Group is bringing together industry and thought leaders from around the globe, combining our Americas and European…