Laurent Delache is Sitel Group’s Global Head of CX.
Laurent brings 25 years of experience in customer experience management, IT, business consulting and contact center operations, within multi-cultural environments and specifically in the telco and financial services industries. Prior to joining Sitel in 2018, he worked for several global organizations, including Bull, Alcatel Lucent, Genesys, COPC and Aspect.
He holds a Business Administration degree from IESEG School of Business & Management in France. Laurent is based out of Sao Paulo, Brazil.