Cris Kuehl|Expert

Cris Kuehl

VP, Analytics and Client Insights at Sitel Group

As the VP of Analytics and Client Insights, Cris leads a team of data experts responsible for the development and execution of data-driven campaigns to improve the customer journey.

Leveraging deep contact center data, Cris’s team gets under the hood of customer experience (CX) programs to better understand client challenges, successes and areas for growth opportunity. Servicing clients around the world and in multiple industries, Cris’s 12+ years of CX experience in workforce management and analytics has equipped him with the skills and industry know-how to take unstructured data and transform it into digestible and actionable campaigns to improve business results.

Recent posts

2020 CX Trends: Companies Wake up to Survey Fatigue

In our haste to measure every possible metric and interaction, customer satisfaction surveys and questionnaires could actually be corroding your…

AI and Agents Working Together to Gain Customer Trust

Sitel Group brings a new generation of super contact center associatess and with it a new level of customer trust.