Sitel Philippines Overview
During Sitel's 15-year presence in the Asia Pacific region, the company has made each of our clients' relationships a story of success. In the following pages, you'll discover what makes Sitel Philippines a preferred outsourcing choice.
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Sitel's unique service model creates industry leading business process outsourcing solutions through an integrated talented global workforce, proprietary and proven processes and world-class infrastructure.
Global Sourcing - Selecting the best option for our clients from 114 centers worldwide - whether the site is onshore, offshore, nearshore, homeshore or housed within our client's premises. Sitel Global Sourcing is about our flexibility to source the most appropriate talent and skills from across the globe, to best service our clients' needs. It is about our ability to leverage our vast expertise and knowledge from across the globe for a local or multinational client.
Global Operating Standard - Sitel's proprietary set of processes and methodology ensures the delivery of exceptional customer experiences consistently - from every agent, every site and every country. Sitel's Global Operating Standard is about applying our 32 years of experience supporting 2.5 million customer interactions a day to deliver consistent service every day for every client.
Global Private Network - Our MPLS IP (Multi Protocol Label Switching-Internet Protocol) backbone allows voice and data to be routed seamlessly throughout our global facilities. Sitel's interactive multi-channel contact centers are equipped with the latest technologies to help Sitel agents respond to customer needs efficiently and effectively. This seamless network and integrated service delivery model ensures uninterrupted service to our clients.