Redefining Contact Center Outsourcing…

By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard

Featured Information

Sitel Sources: Financial Services Contact Center Best Practices

The global financial crisis has left banking customers in a state of distrust with their chosen banking institutions. Customer service stands as the front line solution to repair the relationship between banks and their most valuable commodity: their customers. As financial institutions expand to where their customers live on the Web, Sitel is providing its vast global experience and technology expertise to their banking clients to make better customer service decisions across all channels.

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Back Office Services

Sitel provides a unique blended service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business. Through the leverage of our vast footprint, Sitel has the ability to deliver a flexible global solution that is scalable to meet any demand. We offer a tiered portfolio of back-office services to address the varying needs of our clients:

Domain Knowledge Back-Office Processing: Sitel uses proprietary intellectual property-which includes the people, process and technology across different "rules-based" transaction processing-in a variety of domains to deliver lifecycle solutions in areas such as:
- Engineering design
- Claims processing
- Catalog support
- Continuity support
- Meter-to-cash services
- On-site inventory management
- Sales field support
- Ticket processing
Account Management Services: Sitel provides end-to-end customer management services that add value to our clients through an integrated customer experience management offering that includes:
- Accounting support
- Order/sales support
- Accounts payable
- Exceptions management
- Compliance oversight
- Case management
- Supply chain management
- Provisioning
- Licensing administration
Transaction Processing Services: Sitel delivers flexible and efficient solutions for our clients who value service excellence by equipping them with document-processing technologies and other sought-after items such as:
- Scanning and imaging
- Data entry
- Payment processing
- Lettershop/laser printing
- Application processing
- E-mail management
- Correspondence management
- Service changes
- Information capture