Sitel Sources: Financial Services Contact Center Best Practices
The global financial crisis has left banking customers in a state of distrust with their chosen banking institutions. Customer service stands as the front line solution to repair the relationship between banks and their most valuable commodity: their customers. As financial institutions expand to where their customers live on the Web, Sitel is providing its vast global experience and technology expertise to their banking clients to make better customer service decisions across all channels.
Sitel's award-winning business process outsourcing solutions deliver unmatched return on customer investment. Serving as an extension of our clients' business, we provide comprehensive contact center solutions to solve our clients' most critical customer care needs.
Here you will find a wealth of information on how we currently work with our clients to enhance and optimize their contact center performance, investment and customer satisfaction.
Approximately 47% of our clients partner with us for technical support and each of their solutions demands a unique approach. Bringing customer satisfaction ratings as high as 100%, our tech support expertise contributes richly to brand perception.
It has been commonplace to expand upon traditional phone-based support to include e-mail, white mail, and the Internet. Sitel's success as contact center sales and marketing experts has led some of our largest global clients to leverage these alternate delivery channels.
Fast growing companies with high-demand, Internet-based customers require a support backbone that is ideally suited for contact center outsourcing.
Sitel's Small Balance Collections services is an integrated collections solution, optimized to profitably collect Low Balances early in the process utilizing the best of Sitel's interactive voice services and collections expertise.
Life moves fast and people are busier than ever. Schedules are constantly changing and people can easily over look an appointment. Missed appointments can alter the schedule of the day and cause delays that keep business professionals running behind.
Sitel offers the power and advantages of a large global organization with the personalized one-to-one approach of a much smaller business.
When it comes to driving sales and attracting new business, no other customer care provider can boast a track record like Sitel's.
Companies realize that retaining profitable customers offers greatly enhanced revenue opportunities. But how do you create a program that ensures enhanced results while remaining cost-effective?
If you are a company that is looking to leverage your existing infrastructure while seizing the benefits of outsourcing non-core contact center processes, Sitel has a proven business model to maximize your return.
Just as people are known by the "company they keep," so too are the leading contact center outsource providers known by the brands they serve.