Meeting the New Social Expectations for Customer Experience
The dynamics of today's buyer and user behavior have shifted dramatically due to the proliferation of mobile communications, the ability to access and provision services using new delivery models (e.g., cloud services), and the continued expansion in leveraging the Web for business and personal needs. This IDC Analyst Connection covers questions were posed by Sitel to David Tapper, program vice president for IDC's Outsourcing Services research team, on behalf of Sitel's customers.
What drives great customer experiences? Sitel is committed to driving the industry forward and has a wealth of experience, knowledge and expertise, making us one of the most regarded and respected thought leaders in the BPO arena.
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