Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Interested in knowing the latest in our ongoing quest to deliver return on customer investment?

Check up on the buzz about Sitel below:






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Sitel commissioned to provide new Equality Advisory and Support Service

January 29th, 2013  Press Release

The new service will provide advice and support to members of the public who have experienced discrimination

Flybe customer service takes flight with Sitel

January 11th, 2013  In the News
By Natalie Vizard, The Exeter Daily

Culture in the Contact Center: An Interaction Overlap

January 9th, 2013  In the News
By Stella Jackson, Sitel As Published by ICMI

Never Go Wrong With Your Social Media Strategy

December 20th, 2012  In the News
By John Bryson, Sitel As Published by Global Services

Sitel Hiring Over 400 Positions in Norman, Oklahoma Customer Care Call Center

December 14th, 2012  Press Release

New Business Driving Growth for Customer Service Positions

The Omnichannel Approach: An Upgrade to Customer Relationship Management (Part 3)

December 6th, 2012  In the News
By Andrew Kokes, Sitel As Published by Global Services

Jobless Claims in U.S. Decline as Sandy Effect Wanes

December 6th, 2012  In the News
By Shobhana Chandra, Bloomberg

Sitel Adding 3,000 New Jobs, Seeking Next Generation of Leaders

December 4th, 2012  Press Release
Global Customer Care Leader Known for Promoting from Within is Growing Work@Home, Social Media and Customer Care Opportunities at Locations Throughout U.S. and Canada

The Omnichannel Approach: An Upgrade to Customer Relationship Management (Part 2)

December 3rd, 2012  In the News
By Andrew Kokes, Sitel As Published by Global Services

Sitel celebrates a year in Serbia

November 30th, 2012  Press Release

Sitel celebrates a year in Serbia bringing global opportunities to the countrySitel’s investment has paved the way for Serbia to become the next recognised BPO destination