Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Interested in knowing the latest in our ongoing quest to deliver return on customer investment?

Check up on the buzz about Sitel below:






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Newcastle contact centre featured on Stephen Fry’s new BBC2 programme Planet Word

October 3rd, 2011  Press Release
What is it that defines us? Stephen argues that above all, it is the way we speak

Sitel Work@Home Solutions Provide Next Generation Virtual Workforce

September 27th, 2011  Press Release
Industry-Leading Sitel “Center of Excellence” is Dedicated to Evolving the Customer Care Home Agent Model

Sitel helps workers after tornado

September 17th, 2011  In the News
$70,000 raised to help employees hurt after April 27 stormsBy Ed Howell, Staff Writer, The Journal Record

Sitel to Hire 140 positions in Albuquerque, New Mexico Customer Care Call Center

September 14th, 2011  Press Release
Expanding Volume Drives Recruitment for Customer Support Positions

Sitel Las Cruces business leader invited to White House

September 2nd, 2011  In the News
By Brook Stockberger, Las Cruces Sun-News

Las Cruces Man Invited to White House for Meeting on Job Creation

September 2nd, 2011  In the News
By Brook Stockberger, Las Cruces Sun-News

Teaching customer service to kids: Sitel's new book, Agent D, Can You Help Me?

August 31st, 2011  In the News
Blog Entry Written by Heidi Miller, Spoken Communications Blog 

Sitel Growth Affects Other Glasgow Businesses

August 23rd, 2011  In the News
Since Sitel announced their plans to hire hundreds of workers in Barren County back in January, the company has seen a boom.

Sitel Named Among “Top 50” Global Teleservices Agencies

August 22nd, 2011  Press Release
Sitel Named Among “Top 50” Global Teleservices Agencies

Sitel Unveils Call Center-Themed Children’s Book, “Agent D, Can You Help Me?”

August 16th, 2011  Press Release
August 17 Event at Asheville, NC Facility Celebrates Book and Employee Excellence