News

Sitel Appoints Bert Quintana as Global Chief Operations Officer

Seasoned Customer Care Executive to Expand Global Operations

Nashville, Tenn. - August 25, 2009 - Sitel, a leading global business process outsourcing (BPO) provider, today announced the appointment of Bert Quintana to the position of global chief operations officer. Quintana will be responsible for Sitel's worldwide operations and report directly to President and CEO Dave Garner.

Quintana’s directive is to continue to enhance the alignment between companies outsourcing contact center operations and Sitel’s capabilities from a people, process and technology perspective.  Key functional areas of global accountability include Sitel’s:

• Operations: Employing over 60,000 associates worldwide operating from more than 155 contact center sites
• Support Services: Serving more than 440 customers across 27 countries
• Enterprise Technology: Handling more than three million customer interactions per day running on our global network and platforms

“Bert is a great addition to our executive team, as he brings a client perspective on what is required to meet today’s high standards for customer care management. Bert has both a strong operational background and a wealth of customer care experience,” said Garner. “Armed with his expertise and global view, we aim to focus on further improving customer facing performance on behalf of our clients and the value that we add to their businesses.”

Quintana joins Sitel from Dell, Inc., where he served as vice president of Dell International Services. At Dell, Quintana was responsible for the Company’s captive and outsourced international English Speaking BPO activities, including site start-up and growth in India, the Philippines and El Salvador; contact center strategy and deployment; and customer experience initiatives to drive differentiated performance from offshore locations. Prior to joining Dell, Quintana held various executive management positions at Westec Security, Inc., TYCO/ADT Security Services, Inc. and MCI Telecommunications, Inc.  

“Joining Sitel was an easy decision,” said Quintana. “The company has an industry leading platform to build upon. I look forward to supporting all of Sitel’s clients worldwide.  As a buyer of these services, I understand the impact a provider has on clients’ operations. My objective is to establish Sitel as the benchmark in our industry and for every client we support.”

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.