"The companies included on our ranking have proven to the editors of Customer Interaction Solutions that they are among the largest outsourced call center providers in the industry," said Rich Tehrani, CEO of TMC. "The Top 50 Teleservices Agencies Ranking provides the most honest and reliable ranking of companies. It is the benchmark for choosing large-size, large-capacity teleservices agencies."
The annual “Top 50” ranking highlights the top domestic and global call center vendors, based on annual call volume and third-party data measuring total billable minutes throughout all locations of operations.
“This honor is a testament to our team, which is continually called upon to handle the most dynamic customer service needs across our global enterprise,” said Bert Quintana, president and COO of Sitel. “As customer service continues to play a central role in differentiating a company, we’re honored to be a preferred choice of high-touch excellence and care among some of the world’s biggest brands.”
This is the latest accolade for Sitel, which earlier this month announced its inclusion in the Global Services 100 list of leading global business and technology outsourcing providers.
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 52,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.