NASHVILLE, Tenn -- July 27, 2011 -- Sitel employees at the company’s Hamilton, Alabama call center are back to work, but continue to recover from the deadly tornado outbreak that ravaged the city and state on April 27, 2011. For more than three days, the city of Hamilton was left without power in the aftermath of the storm’s destructive path. Sitel, a leading global customer care outsourcing provider, teamed up with their client WOW! – one of the nation’s leading providers of high-speed Internet, cable TV and phone services – to provide food, water, clothing and shelter for more than 300 Sitel employees at the call center.
Sitel’s global footprint allows the company to provide a rapid response in the face of natural disasters. When the tornadoes threatened, Sitel closely monitored the storm as it swept through the South. The company’s global disaster relief team then reviewed and executed the business continuity plan (BCP), and customized it to the needs and conditions at the Hamilton call center. Employees were provided with meals round-the-clock at the call center site, and those employees left homeless were immediately set up with hotel accommodations. Customer care support for Sitel’s two clients at the Hamilton site, including WOW!, continued through the devastating crisis while the site ran on generator power.
As recovery needs grew dramatically, WOW! approached Sitel to team up and assist those who lost everything. The high-speed Internet, cable TV and phone provider donated $25,000, and Sitel matched that donation. Aid topped $70,000 with the addition of personal contributions from WOW!’s executives, local Hamilton residents and Sitel employees. Along with WOW!’s generous monetary donations, the company also ran a clothing drive for the affected employees.
“In the face of this natural disaster, WOW!’s response defines the teamwork and partnership that Sitel fosters with each and every one of our clients across the globe,” said Bert Quintana, President and COO of Sitel. “I want to personally thank WOW! for the outpouring of generosity and kindness they have shown to our employees and I share Sitel’s sincere gratitude for their assistance during this time of need.”
”Our thoughts and prayers continue to be with our Sitel team members and all of those in Hamilton who were devastated by the tornado,” said Mike Furst, Senior Vice President of Customer Care at WOW! “The effect of the storms will not soon be forgotten. We’re humbled to support in some small measure the path to recovery.”
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 52,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.