Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You? Vision. Passion. Purpose. Values Leadership Locations Click for News and Events LinksNews and Events
Media Center Event Calendar
Resource Library
White Papers Client Success Stories Media/Analyst Opinions Solution Profiles

News

Major Consumer Electronics Company Renews

Sitel today announced it renewed its partnership with one of the world’s largest consumer electronic brands

Nashville, Tenn. - May 28, 2009 - Sitel, a leading global business process outsourcing (BPO) provider, today announced it renewed its partnership with one of the world’s largest consumer electronic brands. Sitel’s contact centers provide customers with a full range of inbound technical product support for computers and peripherals. The new multi-million dollar contract is the result of Sitel’s ongoing success delivering results on behalf of this long-term client.

“In these economic times, consumers are closely examining every purchase they make. Providing high-quality customer service and a consistent customer experience across all channels is a key differentiator for companies that are focused on retaining their consumer’s brand-loyalty,” said Chad Carlson, executive vice president, Global Operations of Sitel.  “Sitel’s objective is to add value with every contact.”

Sitel currently services this consumer electronics client from three of its 155+ global contact centers. This client is part of Sitel's established portfolio of 30+ consumer products companies which include name brands focused on everything from high end luxury items to computers and home electronics to fast-moving-consumer-goods.  Sitel provides a range of contact center services for consumer products including:

About Sitel

Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 60,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 155+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.