Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Interested in knowing the latest in our ongoing quest to deliver return on customer investment?

Check up on the buzz about Sitel below:






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Hard work, perseverance pay off

May 5th, 2013  In the News
By Lance Williams, The Tennessean

Customer Experience: The New Point of Brand Differentiation

May 2nd, 2013  In the News
By Andrew Kokes, Sitel

All the Planets in a Row

February 16th, 2013  In the News
By Patricia R. Olson, New York Times

Five Easy Steps to Social Media Engagement

February 5th, 2013  In the News
By Andrew Kokes, Sitel As Published by sourcingfocus.com

Best Practices for Social Media Customer Care in Online Retail

January 31st, 2013  In the News
By John Bryson, Sitel As Published by Retail Online Integration

Flybe customer service takes flight with Sitel

January 11th, 2013  In the News
By Natalie Vizard, The Exeter Daily

Culture in the Contact Center: An Interaction Overlap

January 9th, 2013  In the News
By Stella Jackson, Sitel As Published by ICMI

Never Go Wrong With Your Social Media Strategy

December 20th, 2012  In the News
By John Bryson, Sitel As Published by Global Services

The Omnichannel Approach: An Upgrade to Customer Relationship Management (Part 3)

December 6th, 2012  In the News
By Andrew Kokes, Sitel As Published by Global Services

Jobless Claims in U.S. Decline as Sandy Effect Wanes

December 6th, 2012  In the News
By Shobhana Chandra, Bloomberg