For more than 20 years, Sitel Spain has been providing contact centre-based business process outsourcing (BPO) solutions through a tailored client-focused approach that takes a holistic view of the customer relationship lifecycle.
Sitel understands that meeting client needs through cross-cultural understanding and local experience is never an easy process.
Spain is one of Sitel's most strategic markets in EMEA with:
- Contact centre-based operations spread across the most desirable domestic labor markets
- Extensive suite of integrated, customer-oriented solutions that help optimize and improve clients' results, including:
- Proven non-voice solutions (e-mail, chat, SMS, fax)
- In-person customer acquisition agents (task force) across the most important Spanish districts
- Nearshore contact centres supporting key Pan-EMEA languages such as English, Spanish, French, German, Greek, Italian and Portuguese
Our client roster is composed of a marquee list of industry leaders and companies representing diverse verticals such as utilities, banking, financial services, insurance, technology, telecommunications, media and entertainment and travel.
- Acquisition and Sales
- Back Office Services
- Customer Care
- Technical Support
- Task Force
- Locations: Madrid, Barcelona, Seville, Zaragoza
- Sitel Sites: 7
- Languages Supported: English, French, German, Greek, Italian, Portuguese, Spanish
- Year Established: 1996
- Countries / Markets Served: France, Germany, Italy, Portugal, Spain, Pan-EMEA
- Hours of Operations: 24 X 7 X 365
- Global Services 100 - "Best Performing Contact Centre"
- CRC ORO 2009, Best Multi-Channel Contact Center
- XVII Estrategias Bronze Award, Best Outsourcing Company