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Poland Sitel Location Detail
Poland

Poland

Ul. Wołoska, 7
Building Mars – Entry D

6th Floor
02-675 Warsaw, Poland


Phone: +48 22 411 17 00
Fax: +48 22 411 17 11


Location: Poland

Sitel's Poland-based contact centers provide multilingual support, covering all the Eastern European languages as well as some Western European languages. With a population of 38 million, Poland offers a compelling nearshore option for organizations looking to reduce costs while maintaining a consistent high quality of service. Call center outsourcing clients benefit from Poland's:

  • Low real estate costs
  • Growing foreign investment
  • Multicultural structure
  • Flexible labor laws and costs
  • High employee retention rates
  • Large hiring pool of multilingual candidates

Our current operations have a wide range of support functions, including product support and warranty information services, which Sitel manages for three separate product lines for one of our largest technology clients. Sitel provides multichannel communications for this client's customers in Germany, including telephone, e-mail, fax and mail.

Sitel Poland established business process outsourcing (BPO) operations in Warsaw in October 2004. Since then, we've earned an excellent reputation and maintained successful relationships with the support of the global Sitel organization. We are conveniently located, which is a great benefit for both our clients and employees. Sitel continues to provide growth opportunities for our clients and remains up-to-date with network and telecommunication infrastructures, as well as investing in our people.

Sitel is working with global blue chip clients in Poland, developing new initiatives, optimizing core processes and procedures and delivering a service of excellence. Like our other sites, we are linked globally with our Global Private Network.

Services Provided:

  • Customer Care
  • Technical Support
  • Back Office (chat, e-mail)
  • Collections
  • Outbound Acquisition
  • Reservations and Ticketing

Industries Served:

  • Telecommunications
  • Technology
  • Retail and Consumer
  • Manufacturing

Quick Facts:

  • Locations: Warsaw
  • Sitel Sites: 1
  • Languages Supported: Bulgarian, Croatian, Czech, English, Estonian, French, German, Hungarian, Italian, Lithuanian, Polish, Romanian, Russian, Slovakian, Spanish, Ukrainian
  • Year Established: 2004
  • Countries / Markets Served: Poland, Germany, Romania, Russia, Czech Republic, Hungary
  • Hours of Operations: 24 X 7 X 365