Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
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Panama Sitel Location Detail
Panama

Panama

Niki Ramos

HR Manager


Phone: +507 6550 1092
niki.ramos@sitel.com

CHANIS

Apartado 87-1755
Zona 7, PANAMA
Plaza Agora
Via Cincuentario, Local 25

Phone: +507.235.8888


CONDADO DEL REY

Via Ricardo J. Alfaro
Entrada de Condado del Rey
Panama City, Rep. of Panama

Phone: +507.230.7300


PLAZA CONQUISTADOR

Via Domingo Diaz
Local 52-B

Phone: +507.233.1468


Location: Panama

As Sitel's largest nearshore contact center hub, Sitel Panama's contact centers are an essential part of our global business process outsourcing services. Sitel Panama offers world-class customer management services and complements our global footprint in providing flexible, high-quality customer support outsourcing solutions, including:

  • Inbound and outbound voice support (Sales, Lead Generation, Customer Service, B2B Consumer Support, Level 1 & 2 Technical Help Desk, Collections)
  • Non-voice customer support (chat, e-mail, white mail, fulfillment services)
  • Automated customer support

With more than 3,000 contact center employees, Sitel is the largest call center company in Panama and one of the largest employers in the country. Sitel Panama serves clients from four continents and facilitates customer interactions across 19 countries. Our current client roster is composed of a marquee list of industry leaders, primarily Fortune 500 and FTSE 500 companies, representing companies from 10 different industries.

Services Provided:

  • Acquisition and Sales
  • Back Office Services
  • Collections
  • Customer Care
  • Technical Support

Quick Facts:

  • Locations: Panama City
  • Sitel Sites: 3
  • Languages Supported: English, Spanish
  • Year Established: 2000
  • Countries / Markets Served:
    • Central America: Guatemala, El Salvador, Nicaragua, Honduras, Panama, Costa Rica, Belize, Caribbean Islands
    • Europe: Spain
    • North America: Canada, United States
    • South America: Peru, Chile, Argentina, Uruguay, Paraguay, Bolivia, Venezuela
  • Hours of Operations: 24 X 7 X 365
  • Awards:
    • IAOP - Global Outsourcing 100
    • Global Services 100 "Best Performing Contact Center"
    • Site of the Year