Location: Germany

Sitel provides contact centre-based business process outsourcing (BPO) solutions in Germany and Eastern Europe to companies in every major industry. Sitel's focus is on delivering solutions to support the CRM lifecycle: acquiring new customers, retaining customers and extending the loyalty of the customer.

We operate from seven sites in Germany and three sites in Eastern Europe as a nearshore option for our EMEA and global clients.

All of our clients are among the industry leaders within their verticals. We serve all major industries such as technology, banking, financial services, insurance, communications, healthcare, retail, travel and others.

Services Provided:

• Acquisition and Sales
• Back-Office Services
• Collections
• Customer Care
• Technical Support

Quick Facts:

• Cities: Berlin, Dessau (2), Düsseldorf, Krefeld, Wittenberg, Sofia (Bulgaria), Warsaw (Poland), Belgrade (Serbia)
• Sitel Sites: 9
• Languages Supported: German, English, French, Spanish, Portuguese, Turkish, Bulgarian, Polish, Dutch, Italian, Russian, Slovenian, Hungarian, Croatian, Czech, Greek, Hungarian, Romanian, Slovakian, Ukrainian, Lithuanian
• Year Established: 1992
• Countries / Markets Served: Europe
• Hours of Operations: 24 X 7 X 365
• Awards: Vodafone Echo, nominated for CAt Award 2010