Redefining Contact Center Outsourcing…
By focusing on increasing Return on Customer InvestmentBy raising the bar on expectations.By delivering innovative solutionsBy creating seamless customer experiences through multi-channel integration By thinking like a customerBy improving customer lifetime value By increasing revenue per customer with leading-edge sales methodologiesBy leveraging our experts to differentiate YOUR customer experienceBy improving customer retentionBy thinking GLOBAL – global expertise, local deliveryBy implementing Lean Sigma every dayBy creating a Global Operating Standard
How Can Sitel Help You?
How Can Sitel Help You? Financial Services Communications Healthcare Manufacturing Media & Entertainment Public Sector Retail Technology Travel & Transportation Utilities
Featured Information

Meeting the New Social Expectations for Customer Experience

The dynamics of today's buyer and user behavior have shifted dramatically due to the proliferation of mobile communications, the ability to access and provision services using new delivery models (e.g., cloud services), and the continued expansion in leveraging the Web for business and personal needs. This IDC Analyst Connection covers questions were posed by Sitel to David Tapper, program vice president for IDC's Outsourcing Services research team, on behalf of Sitel's customers.

VIEW RESOURCE>>

Other Featured Information:

Sitel Sources:  Web Engagement in the Contact Center

Retail

Sitel provides multi-channel customer service outsourcing to retail clients and their customers. Common advantages of outsourcing include streamlined order management, store locator, returns management, online store portal and shopping cart support, loyalty programs, consumer rentals and outbound contact for small balance receivables management. We specialize in customer brand loyalty and focus on repeat buyer rates. 

Who We Serve:

  • Store Chains
  • Online eTailers
  • Loyalty Programs


What Our Customers Say About Sitel

"The Sitel team aids in limiting risk to (us) and decreases costs for staffing resource needs. I am not aware of any better service bureau out there. Keep up the great job and keep evolving so you may continue to help (our organization) maintain quality and cost-effective support to our consumers."
Director, Technical Support, Consumer Electronics Provider

Site Quicklinks
Solution Profiles
Solution Profiles:
Solutions for Internet-based Business
White Papers
White Papers:
Sitel Intelligent Web Engagement: A Social Engagement Model for Incremental Return on Customer Investment
Client Success Stories
Client Success Stories:
Sitel Collections Case Study - Retail 3