Sitel Sources: Financial Services Contact Center Best Practices
The global financial crisis has left banking customers in a state of distrust with their chosen banking institutions. Customer service stands as the front line solution to repair the relationship between banks and their most valuable commodity: their customers. As financial institutions expand to where their customers live on the Web, Sitel is providing its vast global experience and technology expertise to their banking clients to make better customer service decisions across all channels.
Sitel understands the maturing profile of today’s Banking, Financial Services and Insurance (BFSI) industry and provides contact center outsourcing solutions that empathize with end users while meeting fiscal business objectives.
Sitel’s customer service outsourcing solutions help make variable the operating costs of customer care and mitigate the need to invest capital in building centers and hiring fixed cost resources. Common BFSI customer support types include Merchant Acquisition, Account Servicing, Fraud Management, Loan Triage, Policy Sales, First Notice of Loss Claims Management, Receivables Management and Small Balance Collections.
"Sitel has proven to be a valued strategic partner: they have taken the time to get to know my business and are receptive to working collaboratively on new ideas."
Large Commercial Banking Company
"Thank you all for you great leadership and 'composure under fire.' I was very impressed with the teamwork and resourcefulness of the team."
Leading payment brand and largest payment system