Sitel Executive Leadership Team

At the helm of Sitel are experienced officers that bring nearly a century's worth of expertise delivering exemplary customer care solutions. But beyond their resumes are real people who care about delivering return on customer investment to our clients.

Bert Quintana

President and Chief Executive Officer
Mr. Quintana is responsible for directing the company’s strategic growth and expansion as well as business development to enhance Sitel’s customer management solutions. Mr. Quintana also manages all Sitel operations worldwide and is responsible for all functional areas of the company. His directive is to continue to enhance the alignment between our client's and market needs to Sitel's capabilities from a people, process and technology perspective. Mr. Quintana most recently led the International Services division for Dell, Inc. that included site start-ups and deployment of Dell's contact center strategy in India, Philippines and El Salvador. His responsibilities, while at Dell, ranged from leading US consumer sales to leadership for domestic customer care contact centers and technical support to the international off-shoring group. Prior to joining Dell, he held various executive management positions at Westec Security, Inc., TYCO/ADT Security Services, Inc. and MCI Telecommunications, Inc. A graduate of the University of Miami, Mr. Quintana's work history is rich with experience related to the telcom and business process outsourcing industry.

Patrick Tolbert

Chief Financial Officer and Chief Operating Officer
Mr. Tolbert has served as a member of our board of directors since 2007. Mr. Tolbert is charged with leading the company’s financial planning, management, reporting and compliance, tax, real estate and insurance functions on a global basis. From 2001 to 2004, Mr. Tolbert held the positions of Executive Vice President and Chief Financial and Administrative Officer for LSG Lufthansa Service Holding, AG. As a member of the Executive Management Board and LSG’s Supervisory Board, he was responsible for the integration of U.S.-based Onex Food Services, Inc with LSG. From 1992 to 2001, Mr. Tolbert was the Executive Vice President and Chief Financial and Administrative Officer for Onex Food Services, Inc. Mr. Tolbert received a bachelor’s degree in Economics and his Masters of Business Administration from Auburn University. Mr. Tolbert brings to the board expertise in accounting, finance and tax. Mr. Tolbert served on the board of Cano Petroleum, Inc. from 2006 to 2007.