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Sitel Collections Services Overview
In your business, fewer outstanding account balances mean a better cash flow, fewer bad debts and writeoffs, and enhanced profitability. Fortunately, Sitel Receivable Management services can step in to fill the gap - which can be particularly welcome during times like these.
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| Key features at a glance |
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360º Customer Vision
360º customer vision providing clients with customized solutions adapted to each situation need. |
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Operational Consistency
Global Operational System integrating management processes, operational tools and leading human resources practices. |
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Training & People Development
Exclusive Training, Leadership Development and Quality methodology. |
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Multichannel Approach
World-class Technology and Innovative solutions based on a Multichannel Approach. |
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WHITEPAPER
A new, more effective Collections strategy
Identifying and resolving past-due issues before the customer reaches the collections stage is a proven way to increase revenues, reduce collection costs, enhance the customer relationship and improve the company's bottom line.
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CASE STUDY
Sitel is supporting companies to efficiently retain customers
Learn how Sitel is redesigning the debt collections strategy. Talent management, experience and performance are crucial for a high-quality debt collections service.
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WHITEPAPER
Collection Services: How has the crisis changed the role of Contact Centers?
Business relations have changed in the past four years, such that presently payment practices tend to be more lax around the world. Even markets where payment periods have traditionally been short are experiencing an increase in late payment and credit default instances.
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CASE STUDY
Telecomunications: Blended Collector Queues, Skip Tracing and Direct Mail Services.
Learn how Sitel helped this leading Telecommunications company to improve day sales outstanding and reduced delinquency and charge-off rates.
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Sitel Collections Footprint
Sitel provides domestic and international receivables management/collections programs for companies across the globe. Our unique domestic, nearshore and offshore collection experience serves a wide range of top-tier companies in different vertical markets. |
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Sitel Sources Video
"The Sitel Receivables Management (SRM) program is a proven way to reduce roll-rates, mitigate net credit losses and increase customer retention and revenues"
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SITEL GLOBAL WEBSITE
