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Featured Resource
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Customer Relations Trends to Watch in 2013, Sitel Report.
Through multiple waves of changing consumer behavior, what did 2012 teach us about how contact centers are changing? Sitel points out in this new report how these 10 trends are simultaneously making contact centers more strategic and impactful.
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| Sitel Solutions: Key features at a glance |
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Advanced Contact Center Solution
In addition to providing world-class contact center services across a broad range of industries, Sitel's value-add product portfolio extends to include a vast list of innovative solutions that are available to meet your company's needs. |
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World-Class Technology
Explore Sitel's technology-enabled customer experience management capabilities such as Proactive Web Engagement and Cloud Monitor Solutions, Service & Sales Chat and Analytics-driven Customer Experience solutions. |
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Natural Line of Business Extensions
Sitel boasts a natural line of business extensions such as Sitel Premium Technical Support (Sitel PTS) designed to enhance customer experience while increasing new revenue on the existing customer base. |
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Alternative Operating Models
Sitel encourages companies to take advantage of alternative operating models such as Sitel Work@Home Solutions™. This model utilizes virtual agents who are remotely managed by a center of excellence to drive best practice development and sharing. |
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VIDEO
Sitel Work@Home Solutions™ Overview
Learn how Sitel Work@Home Solutions™ is providing the next generation virtual workforce with best-in-class work-at-home agent model, built upon Sitel's 27 years of outsourced care experience with proven industry research.
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BROCHURE MARKETING
Sitel PTS is transforming our clients' technical support services
Sitel Premium Technical Support (Sitel PTS) provides our clients with a services-based product or services portfolio extension to their roadmap. This would increase customer satisfaction while building a revenue stream out of the underserved market.
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VIDEO
Sitel Cloud Monitor: Intelligent Web Engagement Video
As today's companies integrate social media as a part of their overall customer service experience management strategy, Sitel is leading the way with a building block approach to intelligent web engagement.
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CASE STUDY
Sitel Sales Chat: Exponential online conversion growth
Learn how this industry-leading U.S. wireless provider experienced exponential online conversion growth when Sitel deployed its Proactive Web Engagement strategy for sales chat.
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Sitel was recognized as an innovation leader by Frost & Sullivan. As part of this ongoing innovation, Sitel is currently designing new social media solutions, developing omni-channel approaches to address the evolving customer experience, and improving debt recovery strategies and operating models that leverage the best virtual talent in the world. |
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SITEL GLOBAL WEBSITE
Work@Home Solutions
Premium Tech. Support
Cloud Monitor
