Delivering outstanding experiences
Sitel collaborates with the largest brands in the world to provide value-add contact center outsourcing services that help turn your cost centers into profit centers.
Using our extensive global experience, we help our clients meet the customer demands for proactive support, social engagement and mobile customer care. We are sharing our expertise and innovation through host-based and on-demand omnichannel models to deliver exceptional customer experiences that drive growth and profitability.
With our extensive industry expertise, Sitelâ€™s advisory services help you improve your internal operations, optimize your business results and enhance your customersâ€™ experiences.Â We do this through a thorough analysis of your current operations, mapping your customer journey and exploring use of service channel strategies and associated tools that capitalize on the latest service processes and technologies. We then provide you with recommendations that focus on revenue optimization, customer effort planning, and improving total cost of ownership and net promoter scores â€“ all backed by a sound business case. Because our primary offering is service delivery, we know what works and what doesnâ€™t. As such, the benefit of working with Sitel advisory services is that we wonâ€™t make recommendations for your business unless we know they can be deliveredâ€¦and weâ€™ll put the full force of our engagement services to the test to ensure they are delivered.
The foundation of our knowledge sharing is the ability to turn business intelligence into an intelligent strategy for your business. Sitelâ€™s insight services provide business reporting and proactive decision support to facilitate the formation of unique business insights and real-time decision making capabilities. Unique social insights provide a greater understanding of the evolving customer experience and our data warehouse provides the foundation for business analytics capability. Through the careful analysis of multiple data sources, we can help you to identify opportunities to improve business effectiveness and optimize the customer experience.
Sitelâ€™s cloud services provide a hosted environment that enables you to overcome the limitations of legacy systems and contact management applications.Â Our intelligent desktop application, automation solutions and turnkey contact center infrastructure services are cost effective and on demand. These turn-key cloud services facilitate the quick launch of new products and services through rapid deployment, reduced training needs and streamlined agent interactions. And whatâ€™s more – you only pay for what you use.
Todayâ€™s mobile customer requires an agile approach to managing interactions in a seamless way that protects the brand experience. From an automated voice to a live agent, from a tweet to a 1:1 online chat, Sitelâ€™s omnichannel services allow your customers to engage with your brand when they want, where they want. Our services enable any time, any channel interactions while maintaining a consistent, high quality brand experience.
Customer Engagement Services
Sitel provides contact center operations for inbound and outbound interactions with customers across 40-languages. We support multiple voice and non-voice interaction channels throughout the customer life cycle of marketing, sales and service in an effort to recruit, retain, and reward customers. As your business process outsourcing partner, we will design a solution that best suits your business needs,Â providing customer support, sales and marketing, technical support, or premium support services â€“ whether onshore, near shore or via highly skilled associates working from home.
Premium Technical Support
Sitel Premium Technical Support (PTS) offers a robust delivery platform to monetize “out-of-scope” contacts by offering customers paid support when they have the need.With the Premium Technical Support solutions Sitel is creating revenue that can be shared with our clients, converting cost centers into solid revenue stream (profit centers) while improving their customers satisfaction by as much as 45 percent.
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