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Sitel Insight Services

What are insight services?

Sitel’s insight services help identify opportunities to improve business effectiveness and optimize the customer experience.

Our Voice of the Customer surveys provide insights that enable you to customize your products and services to better meet your customers’ needs. Our proactive decisions support services provide real-time recommendations to drive agent actions and maximize the potential of each customer contact.

Operations improvements, customer insight

Sitel’s insight services provide opportunities to improve operations and improve the effectiveness of agent decision making. Our business intelligence services eliminates the guesswork, allowing you to gain visibility into how your customers feel about your products and services so you can to turn this knowledge into additional profit and retain valuable customers.

Customized

Sitel services provide opportunities for you to customize every interaction.

Actionable

Voice of the Customer surveys provides actionable customer insights.

40-50%

The projected compounded annual growth rate growth for the Big Data market

44 times

The amount by which data is set to increase in 10 years

85%

Organizations who reported that they have Big Data initiatives planned or in progress

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