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Sitel Advisory Services

What are advisory services?

Sitel’s advisory services combines our extensive operational expertise, leading global operations integration and applications experts to help improve your customer experiences.

By analyzing your business and customer requirements, we highlight opportunities to improve efficiencies, drive growth and enhance customer experience – optimizing the service you are delivering to your customers.

Optimized total cost of ownership (TCO): Increased customer value

Using our expertise in delivering world-class customer support to many of the world’s largest and most successful companies, Sitel advisory services can recommend solutions to deliver a more efficient, high-quality service across all your customer channels. Leveraging our Global Operating System (GOS) process set, the standard by which we assess your operations and provide processes/tools to fill identified gaps, we help you reduce the cost of operations, improve customer satisfaction and increase revenue/customer value AND install the appropriate business measurements to ensure tracking for continuous improvement. We call this Optimized TCO.

Guidance

Sitel provides guidance that enables you to provide the level of service desired to support your valuable customers.

Growth

Sitel helps you align your contact center support model to the current and planned future growth requirements.

20%

Sales conversion increase experienced by businesses launching proactive web chat engagement for the first time

1

The number of poor experiences it takes to lose a customer forever

12

The average percentage of cost optimization Sitel advisory services delivers to its customers during the first year of implementation

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