Arnaud de Lacoste, Chief Marketing & Innovations Officer, Sitel, discusses how Robots will not replace humans, but enhance their work!
Kathleen Banashak, Global Client Services, Sitel, shares the difference between Customer Effort and NPS and how each can affect the customer experience.
Sitel Group is a Top 4 global player in customer relations with expertise in Sales Acquisition, Customer Loyalty, Back-Office Management, Technical Support and Crisis Management.
Chatbots are quickly becoming an inextricable part of a successful Customer Experience. They are at the cutting edge of innovation in today’s business strategy.
Arnaud de Lacoste, Chief Marketing and Ventures Officer of Sitel, kicked off the 2017 European Customer Day by tackling Artificial Intelligence and the related challenges for the Customer Experience industry.
Pete Weaklend, SVP, Global Solutions & Innovation shares ways to identify the right situations to introduce automation into your customer’s journey and when to keep their contacts with an agent.
Marcy Payne, Vice President Operations – Work@Home Solutions™ talks about how Sitel Group is using “gamification” to drive employee engagement, motivation and learning.
Jay Berg, Country Director Netherlands shares why “WOW” moments should be expected when executing customer experience engagements correctly.
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