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Overview

Experience shared

We are Sitel. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.

Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.

Deepen your connection to your customers

Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves 62 countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.

Locations

110 sites, 62 countries served, 40 languages

If you are seeking a world-class outsourcing service provider that can help you meet the challenges of a rapidly evolving global marketplace then look no further. With 110 sites across 23 territories, and over 58,000 staff speaking 40 languages, Sitel is very well placed to take the customer experience further. Our global presence, combined with our local knowledge and flexibility, allows us to respond quickly to local needs and market changes – wherever and whenever they occur – ensuring your business stays ahead.

Our Executive Leadership Team

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Bert Quintana

Chairman, President & CEO

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Steve Barker

EVP, Global Operations Support

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David Beckman

Chief Legal Officer & Secretary

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Don Berryman

EVP, Chief Commercial Officer

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Sean Erickson

EVP, Chief Marketing and Infrastructure Officer

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Pedro Lozano

Managing Director, EMEA

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Neal Miller

Chief Tax Officer & Treasurer

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Pat Tolbert

Chief Financial Officer and Chief Operating Officer

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Elsa Zambrano

Chief Human Resources Officer

Contact us

We are here to help you.

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If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.

Alternatively, you can find Sitel contact information in your country/region.

Our directory of worldwide contacts >

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