Experience shared

We are Sitel. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.

Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.

Deepen your connection to your customers

Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves 70 countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.


146 sites, 70 countries served, 48 languages

If you are seeking a world-class outsourcing service provider that can help you meet the challenges of a rapidly evolving global marketplace then look no further. With 146 sites across 22 territories, and over 75,100 staff speaking 48 languages, Sitel is very well placed to take the customer experience further. Our global presence, combined with our local knowledge and flexibility, allows us to respond quickly to local needs and market changes – wherever and whenever they occur – ensuring your business stays ahead.

Our Global Leadership Team

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Bert Quintana

President & CEO

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Laurent Uberti

Executive Chairman of the Board

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Olivier Camino

Chief Operating Officer

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Pat Tolbert

Chief Financial Officer

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Elisabeth Destailleur

Chief Financial & Accounting Officer

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Sean Erickson

Chief Ventures & Infrastructure Officer

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Arnaud de Lacoste

Chief Marketing Officer

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Don Berryman

Chief Commercial Officer

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David Beckman

Chief Legal Officer & Secretary

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Elsa Zambrano

Chief Human Resources Officer

Contact us

We are here to help you.


If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.

For an application and employment inquiry, please click here.

Alternatively, you can find Sitel contact information in your country/region.

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