We are Sitel. We are one of the world’s leading outsourcing providers of customer experience management and we would like to share something with you - our promise of experience.
Experience is everything at Sitel. It’s what sets us apart from the rest. Whether we’re dealing with a simple account query or creating an entire customer management strategy, we collaborate with our clients, we share our expertise, we build trust, and create strong customer relationships; adding value through our key brand attributes: knowledge sharing, a people first culture, global strength combined with local flexibility, and operational excellence.
Deepen your connection to your customers
Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves over 50 countries, whilst sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.
110 sites, 23 countries, 40 languages
If you are seeking a world-class outsourcing service provider that can help you meet the challenges of a rapidly evolving global marketplace then look no further. With 110 sites across 23 territories, and over 58,000 staff speaking 40 languages, Sitel is very well placed to take the customer experience further. Our global presence, combined with our local knowledge and flexibility, allows us to respond quickly to local needs and market changes – wherever and whenever they occur – ensuring your business stays ahead.
Our Executive Leadership Team
- Bert Quintana - President & CEO
- Steve Barker - EVP, Global Operations Support
- David Beckman - Chief Legal Officer & Secretary
- Don Berryman - EVP, Chief Commercial Officer
- Sean Erickson - Chief GlobalMarkets & Infrastructure Officer
- Pedro Lozano - Managing Director, EMEA
- Neal Miller - Chief Tax Officer & Treasurer
- Pat Tolbert - Chief Financial Officer and Chief Operating Officer
- Elsa Zambrano - Chief Human Resources Officer
President & CEO
EVP, Global Operations Support
Chief Legal Officer & Secretary
EVP, Chief Commercial Officer
Chief GlobalMarkets & Infrastructure Officer
Managing Director, EMEA
Chief Tax Officer & Treasurer
Chief Financial Officer and Chief Operating Officer
Chief Human Resources Officer
If you would like to obtain more information on how we can help you please complete the form today and one of our representatives will be in touch shortly.
Alternatively, you can find Sitel contact information in your country/region.Our directory of worldwide contacts >